Contact Us

We’re here to help with any questions, account-related issues, technical concerns or general feedback. Our support team can walk you through deposits, verification, withdrawals and in-site features. Reach out through live chat, email or phone - whichever is most convenient for you. We aim to respond quickly and will guide you step by step to resolve account or technical matters so you can get back to playing with confidence. All channels are available for Canadian accounts.

Department	Contact
Customer support	[email protected] (live chat & email; chat response usually under 5 minutes)
General enquiries	[email protected] (billing, account queries and verification help)
Affiliate enquiries	[email protected] (partnerships and marketing)
Phone	+1 416 732 4918 (English support)
Working hours	Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET

Email Support

Email is our preferred contact method for detailed requests, account-related issues, or cases that require documents or explanations. Please send messages to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing this information up front helps us process requests faster and avoids unnecessary delays when verifying or resolving your enquiry.

Submit your enquiry

Name

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Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat provides the fastest help for simple questions. More complex issues, such as identity checks, large withdrawals or dispute investigations, may require additional time depending on their nature. If an issue needs longer, we will keep you informed until it is resolved.

Feedback

We want to hear from you. Please share feedback, suggestions or ideas to help improve the site. All comments are reviewed carefully by our team and used to guide changes to features, promotions and the overall user experience. Send your thoughts anytime, they help us keep the site practical, fair and easy to use for Canadian players.