User Privacy Policy
This Privacy Policy explains how Sunrise Slots collects, uses and protects personal information when you use our online casino services in Canada. We value your privacy and set out here the types of data we collect, how we use it, who we share it with, and the choices available to you about your information.
Types of data we collect
We collect several categories of information to operate accounts, process payments and keep our services secure. This includes personal data, technical data and transactional records related to your account activity and interactions with the site.
Personal data
Personal data covers information you provide when registering or contacting us. Typical items include your full name, date of birth, email address, mailing address, phone number and government ID when verification is required. We also store account credentials and preferences you set for language and currency.
Technical data
Technical data is generated automatically when you access our site. This includes IP address, browser and device details, operating system, referral source, pages visited and session times. We use this data to maintain site performance, protect accounts and diagnose technical issues.
Transactional data
Transactional data relates to deposits, withdrawals, wagers, game activity and payment confirmations. We retain transaction logs and payment receipts to support account management, dispute resolution and anti-fraud controls. Payment card details are handled via our payment processors and are not stored on our servers unless you choose a saved-payment option subject to secure tokenization.
Use of information
We use collected data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support and improve site functionality. With your consent we may send account notifications, promotional offers and service updates. Information also supports compliance with legal obligations and our internal policies.
Data protection practices
We protect personal information using administrative, technical and physical safeguards. These include encrypted communications (HTTPS/TLS), access controls, regular security reviews and restricted staff access on a need-to-know basis. While we strive to protect your data, no online system is completely risk free. We recommend secure passwords and caution when using public networks.
Cookies and tracking technologies
We use cookies and similar technologies to deliver core site functions, remember preferences and analyse usage. Third-party services may also place cookies for analytics and advertising. You can adjust cookie settings in your browser, but disabling certain cookies may affect site functionality.
User rights
Canadian users have rights over their personal information, including the right to access, correct or delete data where permitted by law. You may also object to or restrict some processing, request data portability and withdraw consent for direct marketing communications.
Access, correction and deletion
To exercise your rights or update your details, contact our support team. We will verify your identity before making changes. In some cases we may retain limited information where required for legal, tax or security purposes, or to resolve disputes.
Information sharing and third parties
We share data with service providers that enable core functions, including payment processors, identity verification providers, fraud prevention vendors and analytics partners. These parties are contractually required to protect data and may only use it for agreed purposes. We do not sell personal information to third parties.
Privacy policy updates
We may update this policy from time to time to reflect operational or legal changes. Material changes will be communicated via the site or email. For questions or privacy requests, contact [email protected].