Sunrise Slots Casino Responsible Gambling

At Sunrise Slots we take responsible gambling seriously. We want players to enjoy their time with us while staying in control. This page explains the tools and measures available to help you manage play, recognise risky behaviour, and find support if gambling stops being fun or begins to cause harm.

Our player protection principles

We aim to promote safe, controlled play for everyone. That means offering clear information, easy-to-use account controls, and prompt help when a player asks for limits or a break. We respect each player’s responsibility to play within their means and we encourage sensible behaviour across all accounts.

Activity-control tools

We provide several built-in tools to help you manage activity on your account. These are available in account settings or by contacting our support team and can be set up or removed according to the rules below.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits take effect immediately or after a short processing window depending on the selection and cannot be increased without a cooling-off period.

Loss limits

Loss limits let you cap how much you can lose over a chosen time frame. These limits are designed to reduce financial risk and support longer-term control of your play patterns.

Time limits and session controls

Session reminders and forced time-outs help you monitor how long you play. You can set automatic session alerts or request temporary account breaks - from 24 hours up to several weeks - to pause activity and reassess your play.

Self-exclusion

If you need a longer break, self-exclusion is available. You can choose a defined exclusion period or request permanent closure of your account. During self-exclusion your access will be blocked and we will stop sending promotional messages. We take requests seriously and can guide you through the process.

Signs of problematic behaviour

Look out for changes such as chasing losses, borrowing money to play, hiding activity, neglecting responsibilities, or spending more time and money than intended. If you or someone close to you shows these signs, it’s important to act early and use the available controls.

Practical tips for staying in control

Set realistic limits before you start, use deposit and loss caps, schedule regular breaks, never gamble with money needed for bills, and avoid gambling when stressed or under the influence. Sharing your limits with a trusted friend or family member can also help maintain accountability.

Professional help and support organisations

If you need extra support, contact local and provincial services or internationally recognised organisations for guidance and treatment options. For example, ConnexOntario provides 24/7 addiction and mental health referrals in Ontario. You can also find help through national and provincial helplines or specialist treatment centres. If you’re unsure where to start, reach out to our support team and we will point you to appropriate resources.